Ticketing
Email, form and chat requests in one queue.
Service
Support that shares the same customer record
Tickets, SLAs and a knowledge base sitting next to the sales history, so nobody asks the customer to repeat themselves.
- Full customer context
- Shared with sales
- Measured against SLAs
Capabilities
Everything your support team needs
SLA tracking
Response and resolution targets with alerts.
Knowledge base
Self-service answers for common questions.
Macros
One-click replies for repeat issues.
Satisfaction scores
CSAT captured after every resolution.
Escalation rules
Route the hard cases to the right expert.
FAQ
Common questions
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Scoring, drafting and insights built in
Set up in minutes
Import your data and start the same day
120+ integrations
Connect the tools you already use
Secure and reliable
Encryption, backups and 99.9% uptime
Ready to try Customer Service?
Start a free workspace or let us walk you through it on a call.